Introduction

At Pune Switchgear & Controls, we are committed to providing high-quality products and ensuring customer satisfaction. Our return policy is designed to offer a fair process for addressing any issues that may arise with your purchase. Please review the following guidelines to understand our procedures for returns, exchanges, and refunds.

Eligibility for Returns

1. Timeframe: Returns must be initiated within 15 days of receiving the product.
2. Condition: Products must be in their original condition, unused, and in the original packaging with all accessories, manuals, and documentation.
3. Non-Returnable Items: Custom orders, special-order items, or products marked as non-returnable are not eligible for return unless they are defective or damaged.

Return Process

1. Request a Return: To initiate a return, contact our customer service team at [accounts@puneswichgear.com] with your order number, a description of the issue, and any supporting images if applicable.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. Shipping the Return: Customers are responsible for the cost of return shipping unless the return is due to a defect, damage, or an error on our part. Please use a trackable shipping method to ensure the safe return of the product.
4. Inspection and Approval: Upon receipt of the returned product, our team will inspect it to ensure it meets the return criteria. If approved, we will process the refund or exchange as requested.

Refunds and Exchanges

1. Refunds: Approved refunds will be processed within 7-10 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.
2. Exchanges: If you requested an exchange, we will ship the replacement product to you once the returned item has been received and inspected.
3. Restocking Fee: A restocking fee of 10% may apply to returns that are not due to defects or errors on our part.

Damaged or Defective Products

1. Reporting: If you receive a product that is damaged or defective, please contact us immediately at [accounts@puneswichgear.com] with details and images of the damage or defect.
2. Resolution: We will work with you to provide a replacement, repair, or refund, as appropriate.

Exceptions

1. Customized Products: Custom or special-order products are non-returnable unless they are defective or damaged.
2. Manufacturer Warranty: Some products may be covered by a manufacturer's warranty. Please refer to the product documentation for warranty details.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

Pune Switchgear & Controls
Email: accounts@puneswichgear.com
Phone: +91-9577968786, +91-9833142421
Address: Shop No 7, Khairunnisa Building, Nr. Maharashtra Medical, Anand Koliwada, Mumbra, Thane, Maharashtra 400612